Privacy Policy

This Privacy Policy explains how PlumbSANS ("we", "us", "the App") collects, uses, stores, and protects information when you use the App.

By downloading, registering for, or using the App, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, you may not use the App.

Account Information: when you register, we collect your email address and any profile information you provide, via our authentication provider (Supabase).

Subscription and Billing Information: when you subscribe to a paid plan, payment processing is handled by PayFast. We store a payment reference token linked to your account so we can manage your subscription status; we do not collect or store your full card number, CVV, or banking credentials.

App Usage Data: questions you ask, standards and sections you browse, search queries, and general interaction data with the App, used to return answers and improve the service.

Device and Diagnostic Data: basic technical information such as app version, device type, and operating system, used for troubleshooting and compatibility.

Camera and Photo Library Access: if you use the document scanning feature, the App accesses your camera or photo library to capture or select images. Text recognition from these images is performed on-device and images are not uploaded to our servers unless you explicitly submit content for processing.

We use collected information to:

• Provide, operate, and maintain the App
• Authenticate users and manage accounts
• Process and manage paid subscriptions
• Return relevant answers to search queries
• Improve app functionality, content, and performance
• Communicate with users regarding accounts, billing, or support
• Detect, prevent, and address technical issues, abuse, or unauthorized access

We rely on the following third-party service providers to operate the App:

• Supabase — authentication, database hosting, and backend infrastructure
• PayFast — payment processing for subscription billing
• Anthropic — AI-assisted content translation
• OpenAI — AI-assisted search embeddings for matching questions to answers
• Google ML Kit — on-device text recognition for document scanning

These providers process information solely to deliver their respective service to the App and are bound by their own privacy and security obligations. Search queries sent for AI processing do not include your account identity.

We do not sell, rent, or trade personal information to third parties for marketing purposes.

Information is shared only with the service providers listed in Section 4, as necessary to operate the App, or where required by law, regulation, or legal process.

Account and subscription data is stored using Supabase infrastructure with industry-standard security controls, including encrypted transmission and access-restricted database rules.

While we take reasonable measures to protect information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

We retain account and subscription information for as long as your account remains active or as needed to provide the App and comply with legal, accounting, or billing obligations.

You may request deletion of your account and associated personal information at any time, as described in Section 9.

The App is intended for use by professionals and adults working within the plumbing and construction industries. The App is not directed at children under 18, and we do not knowingly collect personal information from children.

Subject to applicable law, including the South African Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated personal information
• Withdraw consent to data processing, where applicable
• Object to certain uses of your personal information

To exercise any of these rights, contact us using the details in Section 12.

Some of our third-party service providers may process or store data outside South Africa. Where this occurs, we take reasonable steps to ensure information is handled in accordance with this Privacy Policy and applicable data protection law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Continued use of the App after changes are posted constitutes acceptance of the updated Policy.

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

PlumbSANS info@plumbsans.co.za 0741794454